Effective Date: 25/07/2023

Introduction

Thank you for being part of You Are Genius ("we," "us," or "our") community on social media. This Social Media Policy outlines the guidelines and expectations for engaging with our brand on various social media platforms. By interacting with us on social media, you agree to comply with this policy.

Respectful and Positive Engagement

2.1 Be Respectful: We encourage open discussions and feedback. Please engage with other users and our brand in a respectful and courteous manner. Avoid using offensive, derogatory, or harmful language or content.

2.2 Stay Positive: Share your experiences and feedback constructively. We appreciate positive comments, suggestions, and recommendations that contribute to a welcoming and supportive community.

Content Ownership and Copyright

3.1 Content Attribution: If you share our content on social media, please ensure proper attribution and credit to You Are Genius. Do not misrepresent or claim ownership of content that belongs to us.

3.2 Copyright Compliance: Respect the copyrights and intellectual property rights of others. Do not post or share copyrighted materials without obtaining proper permission or authorization.

Privacy and Confidentiality

4.1 Protect Personal Information: Do not share any personal or sensitive information about yourself or others in public social media comments or posts.

4.2 Confidential Information: Do not disclose any confidential information about [Your E-commerce Business Name], our customers, or our business partners on social media platforms.

Professionalism and Brand Representation

5.1 Representing You Are Genius: If you identify yourself as an employee, representative, or affiliate of You Are Genius, please ensure that your social media activities align with our values and brand image.

5.2 Personal Opinions: If you express personal opinions on social media, make it clear that they are your own and not official statements from You Are Genius.

Prohibited Content

6.1 Inappropriate Content: Do not post or share content that is obscene, offensive, defamatory, discriminatory, or violates any applicable laws or regulations.

6.2 Spam and Advertising: Avoid spamming or excessively promoting products, services, or other brands on our social media channels.

6.3 Malicious Activities: Do not engage in or encourage malicious activities, such as hacking, phishing, or spreading malware.

Handling Negative Feedback

7.1 Responding to Feedback: We welcome constructive criticism and feedback. If you have a complaint or concern, please contact us directly at support@youaregenius.com, so we can address it promptly and appropriately.

7.2 Dispute Resolution: Social media platforms are not the appropriate place to resolve disputes. Please contact us directly to discuss any concerns or issues.

Compliance with Social Media Platform Rules

Adhere to the terms of use and community guidelines of the social media platforms where you engage with us. We reserve the right to moderate, remove, or report content that violates these platform rules.

Contact Us

If you have any questions, concerns, or requests regarding our Social Media Policy or need assistance, please don't hesitate to contact us at support@youaregenius.com