Payment and Security Policy
Effective Date: 25/07/2023
Payment Options
Thank you for choosing to shop at You Are Genius ("we," "us," or "our"). We offer various secure payment options to facilitate your purchases. By making a purchase on our website, you agree to the terms and conditions set forth in this Payment and Security Policy.
1.1 Accepted Payment Methods: We accept the following payment methods:
a) Credit Cards: We accept major credit cards, including Visa, MasterCard, and Afterpay.
b) Debit Cards: We accept debit cards with the Visa or MasterCard logo.
1.2 Currency: All prices and transactions on our website are in AUD unless otherwise stated.
Payment Security
2.1 Secure Transactions: Your payment information is processed securely using industry-standard encryption and secure socket layer (SSL) technology. This ensures that your payment details are encrypted and transmitted securely to prevent unauthorized access.
2.2 Data Protection: We value your privacy and take data protection seriously. Your payment information will not be stored on our servers, and we do not have access to your complete payment details.
2.3 Payment Gateway: To process payments, we use a trusted and reputable third-party payment gateway. Our payment gateway complies with strict security standards to ensure the safety of your transactions.
Fraud Prevention
3.1 Verification: To protect against fraudulent transactions, we may use fraud prevention measures, including address verification and card security code checks.
3.2 Authorisation: All payment transactions are subject to authorisation by the card issuer or payment provider. We reserve the right to cancel or hold any order that fails the authorization process.
Order Confirmation
4.1 Order Confirmation: After you place an order and complete the payment process successfully, you will receive an order confirmation email with details of your purchase.
4.2 Billing Statement: The charge on your credit card statement will appear as You Are Genius.
Refunds and Chargebacks
5.1 Refund Policy: Please review our Return and Refund Policy for information on refunds for cancelled orders or returned items.
5.2 Chargebacks: In the event of a chargeback, we will cooperate with the card issuer or payment provider and provide all necessary transaction details. Chargebacks resulting from fraudulent activities will be dealt with accordingly.
Contact Us
If you have any questions, concerns, or requests regarding this Payment and Security Policy or our payment processes, please contact us at support@youaregenius.com
Customer Support Policy
Effective Date: 25/07/2023
Customer Support Commitment
Thank you for choosing You Are Genius ("we," "us," or "our"). We are committed to providing excellent customer support and assistance throughout your shopping experience. Our Customer Support Policy outlines the guidelines and procedures for resolving inquiries, concerns, and issues promptly and efficiently.
Contact Channels
2.1 Email Support: You can reach our customer support team by sending an email to support@youaregenius.com. We strive to respond to all emails within 48hrs during regular business hours.
Support Response Times
3.1 Email Response: We aim to respond to email inquiries within 48 hrs during regular business hours. However, response times may vary based on the complexity of the inquiry and the volume of support requests.
Support Services
Our customer support team can assist you with the following services:
a) Order Inquiries: For questions related to order status, tracking, or shipping information.
b) Product Assistance: To provide information about our products, specifications, and usage instructions.
c) Returns and Refunds: For assistance with our Return and Refund Policy, including processing returns and refunds for eligible items.
d) Technical Support: To address technical issues or challenges related to our website or digital products.
Escalation Procedure
If you encounter any unresolved issues or are dissatisfied with the level of support received, please follow our escalation procedure:
5.1 First Level Escalation: If your inquiry is not resolved at the initial support level, you can request to escalate the matter to a supervisor or team lead.
5.2 Second Level Escalation: If your issue remains unresolved, you can request escalation to our management team. Our management will review your concern and work towards a resolution.
Feedback and Suggestions
We value your feedback and suggestions as they help us improve our services. Please feel free to share your feedback with our customer support team or by sending an email to support@youaregenius.com. We appreciate your input and will consider it in our continuous efforts to enhance the customer experience.
Contact Us
If you have any questions, concerns, or requests regarding our Customer Support Policy or need assistance, please don't hesitate to contact us at support@youaregenius.com